I told Gina... She is the final one that turned my mind towards Lear. Your competition is really outraged at me for changing my mind after they bungled the transfer of funds from my existing IRA account. "They" had 20 days to do so. I am assured that Lear will do it in less than 5 working days.
... if you have the authority, you might want to take her out for a nice lunch. If you don't (can't) - please nominate her for employee of the month (quarter, year, century......).
She deserves recognition. It is an employee like Gina that can make a huge difference with the customer. It did with me (so did you!).
In retrospect, I felt like I was working with a much better team at Lear Capital than with your competition [----- Financial]. It made the decision easier.
Gina should have the paperwork tomorrow morning.
Keep up the great teamwork and customer support. I look forward to a long term relationship with Lear.
My representative is Victor DeRose. He rates an A+ in every category of the questionnaire. I had tried to purchase some coins from another company. They were so rude I just hung up the phone. I was delighted to find Victor and his professional, kind, and helpful manner. I am recommending him to friends. All in all, my first experience buying metals was a wonderful one. I hope to purchase more as time goes on.
Eric was very patient and understanding as this was my first metals purchase. I will be purchasing again.
Dealing with Chuck Navies was a very pleasant experience and I am fortunate to have him working for me. Chuck has been very responsive to my inquiries and helped me understand the purchasing process. I am happy to recommend him to my friends and family.
Charles was very clear and informative about numismatic coins. This being my first experience with any professional coin dealers was a very enlightening and pleasant experience. I will not hesitate to recommend Lear Capital to my friends, family, and acquaintances. Thank you for your helpful assistance.
- Eric has been very knowledgeable -- and patient -- with explaining all my options while I was considering the purchase. He has also been very helpful since I received my gold and I feel I can call him any time with questions. We are, additionally, now talking about another option for me with my IRA. I decided to get some gold, and to use Lear Capital, because of listening to George Noory, Coast to Coast AM. I trust his integrity and feel he only endorses advertisers he has researched and believes in.
My order was entirely on-line. I did not deal with a Lear rep. I am very impressed with Lear Capitol and its low fees. Keep up the good work.
Very nice lady, answered all our questions thoroughly. We will be recommending Lear to our friends. Thank you, Sincerely, Jo Ann & Chuck Spain
So far everything is as advertised. Josh has been very understanding and explains things in lay terms which are very helpful to a novice.
Clem was exceptional! He helped me with my purchase even though I only had a brief window of time to get it accomplished. He worked with me around my crazy schedule and helped me get it done in a timely and efficient manner. He was pleasant and very prompt in calling me back and quickly replied to my email questions. I will recommend him to others.
I had previously done business with Tony Kappos when he was affiliated with a different company. When he moved to Lear Capital, I was thrilled! Thrilled for me to become a Lear client and thrilled for Lear Capital to have acquired such a knowledgable, honest, excellent sales representative as Tony. He is outstanding and I consider myself fortunate to have him as my sales rep. I have done business with other companies and reps in the past, but once I found Tony, I knew that those other reps and companies would lose my business to him.
As I told Tom, our representative, we dealt with another company before when purchasing metals. There was a total 180 degree difference between what our previous experience had been and dealing with Lear Capital. We feel as if we have gained a trusted friend in expanding our portfolio. Thanks for the great service.
Joanne is sharp as a tack when it comes to metals. I couldn't have been more pleased with her work. I won't hesitate a minute to call her when I'm ready for another purchase.
I found Chuck Navies to be a delightful, professional, honest and all around good guy. Easy to talk to and knows a great deal about metals and answered every question I had, right on. But I'm sure you people already know that.(A good salesman too).
Colin is the most professional and friendly pm representative I have had the pleasure of working with. Colin really knows his stuff and when combined with Lear's pricing, customer service and prompt shipping, it's a win win for me. In my opinion, you guys are the best in the business!
Bruce is terrific. I have been recommending him, because he was patient enough to allow me to get a feel for his trust level, to friends who always inquire about my longterm interest in precious metals and coins. I think Bruce is an A++ asset to your organization. When a potential investor is beseiged by phone calls from companies from A to Z, it's a huge annoyance. At least you folks do not do that (haven't done that to me). Thank you for our experience.
Clem is the reason I bought from Lear. I talked to other companies before I called Lear and Clem was absolutely the best and the absolute reason he got my order.
I don’t usually write letters such as these, however I felt it necessary to thank you for the wonderful service Lear Capital provides. I was shopping for a company with whom I might build a relationship in order to purchase Olympic Gold Eagles and other bullion as well as numismatic coins. I perused many websites and was impressed with yours in regard to content and the transparency of your pricing; other companies appeared to lack the professionalism and honesty that Lear Capital provides, but just to be sure, I checked out one of your competitors. When I initially called, I was quoted prices by the sales person which seemed somewhat reasonable but not as low as yours. When I met with the salesman, I found the pricing had changed and I asked to speak with the sales manager. I was kept waiting for almost an hour. After talking with him for a few minutes I realized that their pricing policy is “whatever we can get”. As a former President of a service company that grew from 30 employees and $4 million in revenue to $40 million and 170 employees, I know quite a bit about value and customer service. These two qualities are essential for a business relationship to successfully grow and prove mutually profitable and that is why Lear Capital is the company with whom I do business and one I would recommend highly.
We received our order. Sue and I wanted to thank you for your professional presentation from Lear Capital in helping us with our decision to join a winning company. Sue and I will for sure enjoy dealing with you in the future in our financial investments.
I received my 1-1/2 oz silver Canadian polar bears in good shape, and they are fantastic.
I sure am glad you told me about these new coins instead of the American Eagle etc.
I just wanted to say thanks.
Dear Mr. [Scott] Carter,
I had the great chance to speak with Ms. Cathy Stockstill earlier today. Cathy offered a gracious opening interview followed with an orderly and informative presentation.
It only took a few moments to recognize she had the client's best interest as the priority.
Ms. Stockstill should be held up as an example of keeping the high standards of your company.
I placed my first order with your company on 1/7/13. I had the pleasure of having Derek Pacheco assist me in making that purchase. Derek was knowledgeable regarding what I wanted to purchase & was a great help to me. His customer service skills rate at 5 stars. I have been in the customer service business for 35 years & I was impressed!
Thank you for providing a professional customer service experience.
Greetings, I want to let you know that I am very happy with your service. My account exec, Tyler Quigley has been very helpful in getting me started in silver investments and keeping me abreast of the status of my account and online orders. Your deliveries have been faster than I anticipated and I will definately recommend Lear to my friends.
**The statements made in this website are opinions and past performance is no indication of future performance or returns. Precious metals, like all investments, carry risk. Precious metals and coins may appreciate, depreciate, or stay the same depending on a variety of factors. LCI cannot guarantee, and makes no representation, that any metals purchased will appreciate at all or appreciate sufficiently to make customers a profit. The decision to purchase or sell precious metals, and which precious metals to purchase or sell, are the customer's decision alone, and purchases and sales should be made subject to the customer's own research, prudence and judgment.